General Terms and cancellation conditions – GTC


The reservation/booking is fixed for us if the deposit has been credited to our bank account.

Cancellation Policy- General Terms and Conditions – (GTC)

The reservation/booking is fixed for us if the deposit has been credited to our bank account.

Cancellation Policy – General Terms and Conditions – (GTC)

Our cancellation policy is clear and simple.
Cancellations are free of charge up to 49 days before arrival.
After that we charge 100% of the total price. Less the local tax, of course.
Deposits are non-refundable.
We only accept cancellations in writing.

Special times require special rules:
Due to the Corona pandemic, short-term cancellations are free of charge under the following possibilities:

– The responsible foreign ministry of your home country has issued a travel warning for our holiday region for your booked holiday period.
– You cannot start your trip because you would have to go into government-imposed quarantine after your return home.
– The border to Austria is closed and you cannot enter the country.

Actual information about Corona you can find here:

Smoke-free hotel – (GTC)

For the health of the children, our hotel is a non-smoking zone. Ashtrays are only available on the balconies or on our terrace. Smoking is only permitted there. Please be considerate of the other guests who live next to or above you.

Check-in and check-out – General Terms and Conditions (GTC)

Your booked rooms are available for you at 14:00. Catering begins with dinner and ends with breakfast on the day of departure. On the day of departure, please leave your room till 10:00. Thank you very much!

Pets – General Terms and Conditions (GTC)

We assume that they are well behaved and house-trained and that they do not stay on our beds and furniture.

Costs per dog: 5,- €/day (without food).

Payment of the hotel bill – General Terms and Conditions (GTC)

In cash, with bank card with Maestro function (debit cards) and credit cards (Visa & Mastercard).
We recommend transferring the remaining amount to our account (Berghotel Presslauer GmbH) shortly before the start of your holiday.

Raiffeisenbank Kötschach Mauthen

Swift number (BIC): RZKTAT2K364                    
IBAN: AT05 3936 4000 0080 2611